The Information Services (IS) division of the Law Enforcement Bureau provides useful, accurate, sustainable systems and services for the law enforcement and criminal justice communities, as well as the public.
Behind-the-scenes, IS provides law enforcement and criminal justice services 24 hours a day, seven days a week. As an information custodian, the division maintains various reports and records for the Pierce County Sheriff’s Department and the Tacoma, Lakewood, University Place, Edgewood, Roy and Ruston Police Departments. This work includes the receipt, duplication, distribution, filing and storing of information, as well as the auditing and validating of information, and the maintenance of retention and destruction schedules. Personnel also operate 24-hour data radio channels to work closely with patrol units to confirm warrants, coordinate impounds and search numerous datasets for relevant information.
Additionally, a team of developers, project managers, network engineers and client services technicians work together to deliver technology solutions to meet the needs of demanding law enforcement and criminal justice endeavors. All together, the IS division provides services to 16 different jurisdictions in the region. There are approximately 1,700 users of South Sound 911-provided systems that can be accessed from a city or rural office, in the field, or on the go via laptops in patrol cars.
IS may be most recognized for providing an array of public services at its public counter:
Accident report requests
Concealed pistol licenses (CPLs)
Criminal history inspections
Public records requests
Specialized forest product harvesting permits
Visa clearance statements
Information Services provides personal customer service at the public counter five days a week (Monday through Friday), excluding holidays. There may be fees for some services.
The public counter is open Monday through Friday, 8:30 a.m. to 4 p.m. and is closed to the public on weekends and holidays. Afternoons are often quite busy, so please arrive early enough to ensure your service can be completed before the counter closes.
We are located at:
945 Tacoma Avenue South
Tacoma, WA 98402
For information, please call (253) 798-7441.
Directions from Interstate 5 (I-5):
- Take the I-705 North exit (#133).
- Take the City Center (WA-509 N)/A Street exit and follow A Street to South 11th Street and turn left.
- Follow S. 11th St. up the hill to Tacoma Avenue South and turn right.
- The Information Services division is located in the second building on the right at 945 Tacoma Avenue South. Look for public entrance under the blue awnings.
There is limited one-hour on-street parking along Tacoma Ave. S. There are also several Public Pay Parking Lots nearby; the closest is located one block further up 11th St., behind the County-City Building. It is accessible via 11th St., on the right, one block up the hill from Tacoma Ave. S.
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State law requires persons wishing to obtain a concealed pistol license (CPL) apply to the municipality or county in which they reside. “Residency” refers to where the person actually lives, not where s/he may own property or pay taxes. Non-Washington residents may apply to any agency that is convenient.
As South Sound 911 serves Pierce County as well as several cities, any Pierce County resident (or non-Washington resident) may apply for a CPL at South Sound 911’s public counter.
To be eligible for a CPL, an applicant must meet the criteria listed on the back of the Concealed Pistol License Application. For further information, see Washington State Department of Licensing firearms licensing, review RCW 9.41, and/or visit the Washington State Attorney General's website for reciprocal agreements with other states.
Applying for a CPL: If you believe you meet the eligibility criteria, you may apply at our public counter during normal business hours. You must apply in person.
All applicants must complete a Concealed Pistol License Application form; forms are also available in our lobby. Additionally, all Original Applicants (and those with licenses expired more than 90 days) must be fingerprinted as part of the application process.
Applicants must show a valid, government-issued photo I.D.; a school or work I.D. is not acceptable. If you are renewing a CPL, it is helpful for you to bring your old license with you, but it is not required.
Renewing a CPL: You may apply to renew a license up to 90 days prior to its expiration date. If your license is between one and 90 days past expiration, you may submit a Late Renewal Application. Any license which has expired by more than 90 days cannot be renewed; an application for an original license would be required.
The fees for application are:
|Late Renewal License
We offer lamination services for an additional $3.
Military personnel who were unable to renew on time as a result of out-of-state deployment/assignment may qualify for an exemption to the 90-day renewal time limit. Applicants must apply within 90 days of returning to Washington state and provide proof of deployment/assignment dates.
Receiving your CPL: If your application is approved, South Sound 911 will mail your CPL to you. If your application is denied, you will receive a letter informing you of the reasons for the denial along with information on how to appeal the denial. If you have lost your firearm rights, you may petition the court of record where you reside or where the conviction occurred for the restoration of your rights. Out-of-state convictions are more complex when it comes to restoring your rights; you may wish to consult an attorney for advice/assistance in restoring lost rights. South Sound 911 personnel may not offer legal advice.
Download the Concealed Pistol License Application.
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Copies of commonly requested law enforcement records may be requested online via the Public Records Request Form. Public records requests may also be mailed to or submitted on a walk-in basis at the public counter. Commonly requested law enforcement records include incident/police reports, CAD logs (a typed entry of a call and response in the computer-aided dispatch system), and 911 audio recordings. [State law requires that South Sound 911 keep recordings of 911 calls for ninety (90) days.]
Requests for records will be reviewed in accordance with public records laws. Requestors will be notified by mail when this review is complete and if there are any associated fees.
There is a $.15 per page fee on all copies and for audio requests there is a $75 per hour fee, plus $.78 per CD. (The hourly rate is charged in 15-minute increments.) We do not accept personal checks, or debit or credit cards for payment.
Please note that South Sound 911 is not the records custodian for law enforcement investigative files or for fire department records. Contact the relevant agency’s legal advisor or public disclosure contact for access to those and other records not maintained by South Sound 911.
South Sound 911 processes the above-mentioned public records requests on behalf of the Edgewood Police Department, Lakewood Police Department, Pierce County Sheriff's Department, Ruston Police Department, Tacoma Police Department and the University Place Police Department, and only CAD Logs and 911 audio for the DuPont Police Department, Fircrest Police Department, Gig Harbor Police Department, Roy Police Department, and Steilacoom Public Safety Department.
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Fingerprinting services are offered to citizens on a walk-in basis.
The public counter provides inkless (scanned) fingerprints on an FBI FD-258 card only; our office will supply the fingerprint card. Citizens requiring ink fingerprints will need to contact a private business for ink rolled fingerprints. Information about these private businesses can be found in the lobby.
In most instances, fingerprints cannot be sent electronically; the completed fingerprint card will be provided to you. It will be your responsibility to submit the fingerprint card(s) to the requesting agency or business and obtain the proper ORI (a 9-digit originating agency identifier assigned by the FBI). Our office only electronically transmits fingerprints for original concealed pistol license (CPL) applicants, local criminal history inspections needed for South Sound 911/Pierce County employment, and for certain licenses referred from the Pierce County Auditor’s Office (taxi, entertainers, peddlers, etc.).
Fingerprinting fees are: $10 for up to two (2) cards and $3 for each additional card. Cash only.
Please be aware that afternoons are often very busy, so please plan on arriving early enough to ensure we can serve you before the counter closes at 4 p.m.
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Individuals wishing to review their Pierce County criminal history may submit a Request for Inspection of Records form at our office. This is a for a local criminal history record only.
Review of your local record requires that we verify your identity. To do this, you need to be fingerprinted at our office. Once we have determined that you are the person listed in the record, South Sound 911 will send you a postcard with a name and number to call to set up an appointment to review your record. Please call to make an appointment, as the person you will need to speak to may not be available on a walk-in basis.
There is a $30 fee for all criminal history requests for inspection. We do not accept personal checks, or debit or credit cards for payment.
Employers or individuals wishing to obtain criminal conviction records for Washington state should contact the Washington State Patrol or visit their WATCH (Washington Access to Criminal History) website. Publicly available records include statewide convictions and pending charges less than one year old.
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Accident Investigation Reports may be released immediately to any person named in the report, legal and registered owners of the vehicles involved, owners of property damaged in the accident or their representatives.
Proof of representation includes insurance claim forms, client agreements or signed statements from involved parties authorizing you to pick up their report. Persons without proof of representation may be required to complete and return a Public Records Request Form to obtain the report.
For privacy reasons, South Sound 911 will mail statements only to the address(es) shown on the report.
Please be aware that it may take two (2) days or more for our office to receive the officer’s report from the field.
There is a $.15 per page fee on all copies. We do not accept personal checks, or debit or credit cards for payment.
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Citizens traveling to, or adopting a child from, a foreign country may be asked to provide a Visa Clearance Statement from police agencies where they have lived. To request a Visa Clearance Statement from South Sound 911, please complete and sign this form and submit it on a walk-in basis to South Sound 911’s public counter for processing. Please complete only the fields provided; do not add any notations, marks or stamps.
There is a $20 fee for this service for the background check.
If you are unable to visit our office in person, you may complete the form -- without any additional notations, marks or stamps -- and mail it to South Sound 911's public counter with:
- A self-addressed, stamped envelope,
- A legible photocopy of a valid photo I.D. card (state I.D., driver license, passport, etc.)
- A cashier’s check or money order payable to South Sound 911 for $20 (no personal checks, please).
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Specialized Forest Product Harvesting Permits may be filed at South Sound 911 free of charge. Our office maintains a supply of blank permits for use.
These permits are good for harvesting and transporting within Pierce County only. To harvest or transport within another county, contact that county’s law enforcement agency.
Permits are valid until the expiration date on the permit or the end of the current calendar year, whichever comes first.
The person listed on the permit as “Buyer” must present a valid photo I.D. with his/her permit. If you wish to mail your permit to our office, please include a legible photocopy of a valid ID (state ID, driver license, passport, etc.).
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